What You Can Expect From HomEq

A home is one of the most significant financial investments that a person can make. HomEq Servicing is committed to treating you responsibly and fairly. We have dedicated significant resources to ensure our staff is well trained and prepared to help borrowers facing problems making their mortgage payments on time. We have several programs designed to assist our borrowers to overcome specific financial challenges and protect one of their most important assets.

To lose a home, due to events such as an adjustable interest rate change, illness, unemployment or divorce can be both financially and emotionally devastating. HomEq is committed to help borrowers like you keep their homes and avoid foreclosure whenever possible. If you are facing a financial hardship, there are steps that you need to take to protect the personal and financial investment you've made in your home. Click here for an overview of the repayment options that may be available.

If your loan becomes delinquent, HomEq:

• Works conscientiously to contact you by telephone and by mail to learn why a payment has not been received and when we may expect it.
• Partners with you to obtain information and gain understanding as to why a payment has not been received.
• Strives to help you understand that we may have an acceptable solution

We want to help you keep your home. To do this, it is imperative that we talk and work together to develop a solution. Therefore, please be sure to respond to our messages and open and read all the correspondence that comes from us.