Contact Us

By Telephone

Main Line

When

En Español Contáctenos Acceso telefónico

(877) 867-7378

Horas: De 5:00am a 5:30pm, hora del Pacífico, de lunes a viernes

Adicional información disponible aquí En Español

Payments

(800) 795-5125

Have questions or concerns regarding your ability to make your mortgage payment? Please call!

Hours:

5:00am to 9:00pm, PT, Monday - Thursday
5:00am to 6:00pm, PT, Friday
5:00am to 1:30pm, PT, Saturday
8:00am to 5:00pm, PT, Sunday

Customer Service

(877) 867-7378
(916) 339-6974 (Fax)

Questions regarding your account? We are here to help!

Hours: 5:00am to 5:30pm, PT, Monday - Friday

Automated phone attendant available 24 hours.

Insurance Claims

(866) 656-7678

Property damaged? Call if you have insurance through HomEq Servicing and need to make a claim.

Hours: 7:00am to 4:00pm, PT, Monday - Friday

Loss Mitigation

(877) 867-7378
(866) 577-1227 (Fax)

Are you experiencing temporary financial hardships? Please call!

Hours: 5:00am to 5:30pm, PT, Monday - Friday

Property Taxes

(866) 245-7110
(919) 319-5695 (Fax)

Have you received a tax bill, or do you have other tax related questions? Please call!

Hazard and Flood Insurance

(877) 223-7699
(904) 636-5147 (Fax)

Have questions about coverage and payment requirements, or plan to change your coverage? Please call!

Hours: 5:00am to 5:00pm, PT, Monday - Friday

By Mail
Payments	HomEq Servicing P.O. Box 79230 City of Industry, CA 91716-9230	Customer Service	HomEq Servicing Attn: Customer Service Mail Code - CA3360 4837 Watt Avenue, Suite 200 North Highlands, CA 95660
Written Correspondence ONLY (Note: Specific questions about your HomEq mortgage will be answered within 30 days. DO NOT SEND PAYMENTS to this address.)	HomEq Servicing Attn: Account Research/Correspondence Mail Code - CA3345 P.O. Box 13716 Sacramento, CA 95853-3716	Foreclosure Department	HomEq Servicing Attn: Foreclosure Department P.O. Box 90001 Raleigh, NC 27675-9000
Customers in the Military	HomEq Servicing Attn: Account Research/Correspondence Mail Code - CA3345 P.O. Box 13716 Sacramento, CA 95853-3716	Hazard and Flood Insurance (renewals, cancellations, insurance payment inquiries, mortgagee clauses)	HomEq Servicing ISAOA PO Box 57621 Jacksonville, FL 32241
Lien Release	HomEq Servicing Attn: Reconveyance Collateral Management Mail Code CA3501 P.O. Box 13309 Sacramento, CA 85713	Property Taxes	Standard Mail: HomEq Tax P.O. Box 13909 Durham, NC 27709-9548 Overnight Mail: HomEq Tax 1500 Perimeter Park Drive Suite 300 Morrisville, NC 27560

Online
E-mail in English	Click here to submit an e-mail in English.
E-mail en Español	Click here to submit an e-mail en Español
Careers at HomEq	Click here to learn more about HomEq Servicing and our current employment opportunities.
Business Continuity Management	Click here for information on HomEq’s Continuity Management Program.
Take a Survey	Click here to let us know about your experience on our web site.

Contact Others

Online
HUD	Click here to learn more about U.S. Department of Housing and Urban Development (HUD)
NeighborWorks® America	Click here to learn more about NeighborWorks® America