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Privacy StatementADDITIONAL INFORMATION REGARDING MAINTAINING THE PRIVACY OF YOUR PERSONAL INFORMATIONActions We Take To Protect Your Personal Information
ACTIONS WE TAKE TO PROTECT YOUR PERSONAL INFORMATION How We Protect Information About You
Protecting information about our customers online is an essential part of our service to you.
We select very carefully the companies that provide services on our behalf. Also, we only provide them with information that we believe is necessary to fulfill their responsibilities or to provide a service to you. These companies are prevented by legal agreement from using this information for their own purposes or selling this information to others. You may receive information regarding available products and services as an insert with your usual account mailings and statements because we prefer that we retain the confidentiality of your personal information rather than sharing it with another company to market directly to you. Please note that we are committed to providing you with superior service. Occasionally, we may contact you to resolve a problem or to service your accounts even if you have asked us not to contact you by telephone, mail or e-mail for marketing purposes. For example, if we find that an unauthorized person is attempting to obtain information about your account, we will refuse to provide such information. We may contact you thereafter to advise you of the occurrence and of the process by which you can provide authorization for someone to become an Authorized Representative on your account. We Strive to Maintain Accurate InformationWe strive to maintain complete and accurate information about you and your accounts. If you ever believe that our records contain inaccurate or incomplete information about you, please let us know immediately. We are committed to resolving any inaccuracies as quickly as possible. Credit Reporting Agencies If You Have Questions, Contact Us We welcome the opportunity to answer any questions you may have about this statement or the safeguarding and confidentiality of information about our customers. Please visit our Web site at homeq.com/privacy.jsp or call us at 877-867-7378 to speak to a representative ACTIONS YOU CAN TAKE TO PROTECT YOUR PERSONAL INFORMATION How You Can Help Protect Your Privacy
Monitoring your credit for accuracy is an important step to take in protecting yourself from fraud and identity theft. By law, you are entitled to receive one free credit file disclosure every 12 months from each of the nationwide consumer credit reporting companies. To learn more or request a copy of your credit report, visit annualcreditreport.com or call 877-322-8228. If you believe you may be a victim of identity theft:
In addition, the HomEq Servicing Identity Theft Information Packet for Customers provides you with the information you need to help protect yourself from fraud and identity theft as well as information about what you should do if it happens to you. Included in the packet is a link to obtain an affidavit for your claim. How to Limit Direct Marketing from Other CompaniesTo limit the instances in which credit reporting agencies share your information with companies wishing to offer you pre-approved credit solicitations, you can call 888-567-8688 (the Credit Reporting Industry Pre-screening Opt Out Number) or visit optoutprescreen.com To limit the marketing you receive by mail and by e-mail, you may contact the Direct Marketing Association (DMA) at the addresses below and request that your information be placed on its do not contact lists. You must include your name, address, telephone number and signature with your request. Mail Preference ServiceDirect Marketing Association P.O. Box 643 Carmel, NY 10512 DMA Email Preference Service: dmaconsumers.org/optoutform_emps.shtml To limit telemarketing calls from companies, you may add your telephone number to the National Do Not Call list through the following Web site: donotcall.gov.Back to HomEq Privacy Statement. |