Survey

How Was Your HomEq Web Site Experience?

Your feedback regarding our web site is important to us. Whether you came to our web site to gather information or to complete a transaction, we hope your visit was a success. This survey is designed to gather your candid responses in a secure and anonymous environment. For this reason, we do not capture any information to identify you (i.e., name, account number, etc.) and we will be unable to reply to your survey response. However, your feedback will allow us to identify areas of improvement so that we may accommodate your needs and the needs of our customers.

If you would like to submit an inquiry about your account or ask a question about our services, please complete the Contact Customer Service form so that we can identify you and respond to your specific need.

1. What prompted you to visit our web site?

2. Overall, how satisfied are you with our web site?

Very Satisfied Satisfied Uncertain Dissatisfied Very Dissatisfied N/A

3. How satisfied were you with...

Very Satisfied Satisfied Uncertain Dissatisfied Very Dissatisfied N/A Ease of Navigation Quickness of Download Organization of Information Usefulness of Information Visual Appeal of the Site Comments:

4. How important are the following to you?

Very Important Important Uncertain Slightly Important Not Important N/A Ease of Navigation Quickness of Download Organization of Information Usefulness of Information Visual Appeal of the Site Comments:

5. What do you like most about the site?

6. What do you like least about the site?

7. What additional features would you like to see on our site in the future? Please list the additional account services you would like to see:

8. Do you plan to revisit our web site? Yes      No If no, why?

9. What can we do to improve our online services for you?

Thank you for taking the time to complete our survey. The information that you have provided will help us to identify areas of improvement to assure we provide you with a web site that will meet your needs.